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Citynow Responsible Gaming — Stay in Control, Stay Entertained

Gaming should be fun, not stressful. At Citynow, we believe every player deserves to enjoy a safe environment, fully aware of their own limits.

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Our Commitment

Why Responsible Gaming Matters

At Citynow, we are more than just a gaming platform — we genuinely care about the wellbeing and happiness of our players. Responsible gaming means keeping entertainment in its place. When the fun gradually turns into a habit or a source of stress, seeking help is the smart thing to do.

Online gaming is growing fast in Bangladesh — and with that growth comes greater responsibility. Citynow is committed to ensuring every player games safely, respects their limits, and has access to the right support when needed. Our responsible gaming tools are built with exactly that in mind.

Remember — gaming should be a form of entertainment, not a source of income. Before every bet, ask yourself: "Am I still having fun?" If the answer is no, it's time to stop.

Citynow is for individuals aged 18 and above only. Age verification is mandatory at registration.
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Our Tools & Features

How Citynow Keeps You Safe

Our platform includes several built-in features to help you maintain healthy gaming habits.

Setting a Deposit Limit

Set how much you want to deposit daily, weekly, or monthly — in advance. Once your limit is reached, the system will automatically notify you and block any further deposits.

Session Time Reminder

After you have been playing for a set amount of time, Citynow will remind you to take a break. Extended continuous play can be harmful to both your mental and physical health.

Cooling-Off Period

If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days. Logging in or placing bets will not be possible during this period.

Self-Exclusion

Self-exclusion is available for periods ranging from 6 months to 5 years. Once activated, the account cannot be reactivated during that time.

Real-Time Activity Report

Your play history, total spending, and win/loss stats are all available in one dashboard — a useful way to understand your own gaming patterns.

Professional Support Referral

If needed, our support team can connect you with professional counselling services. All information is kept strictly confidential.

Warning Signs

If you notice any of the signs below in yourself, it may be time to seek help.

1
Chasing Losses Chasing losses by placing larger bets after a losing streak.
2
Exceeding the Budget You keep going over your set budget and find yourself unable to stay in control.
3
Hiding From Family & Friends You're unable to be honest with family or loved ones about your gaming.
4
Disruption to Daily Life You're prioritising gaming over work, studies, or family responsibilities.
5
Gaming Under Stress Turning to gaming to escape anxiety, loneliness, or stress.
6
Gambling With Borrowed Money You're borrowing money from others or dipping into your savings to place bets.

Healthy Gaming Habits

How responsible players approach and enjoy gaming.

Sticking to a Set Budget You keep a fixed monthly gaming budget and never exceed it.
Keeping Time in Balance You maintain a healthy balance between work, family, and gaming.
Accepting Losses as Part of the Game They treat wins and losses alike as part of the game and do not let setbacks bring them down.
Taking Regular Breaks They take regular breaks and step away completely for a few days when needed.
Open Conversation They can talk openly and comfortably with family and friends about their gaming habits.
Fun Is the Whole Point They see gaming as entertainment, not a source of income.
Detailed Guidelines

How to Use the Protection Tools

Set Deposit Limit

Go to Account Settings, click on "Responsible Gaming", and set your preferred limits.

  • Log In to Your Account
  • Profile → Settings → Responsible Gaming
  • Enter daily / weekly / monthly limit
  • Click the "Confirm" button
  • Limit reductions take effect immediately

Activate Cooling-Off

Use the cooling-off period whenever you need a short break. All gaming activity will be paused automatically during this time.

  • Go to the Responsible Gaming Section
  • Select "Cooling-Off Period"
  • Select a duration (1–30 days)
  • Verify via Email/SMS
  • Resumes automatically when the period ends

Self-Exclude

For long-term support, self-exclusion is the most effective step — and it can be done in complete confidence.

  • Email us at support@citynow.net
  • Type "Self-Exclusion Request"
  • Specify your preferred duration (6 months–5 years)
  • Takes effect within 24 hours
  • Subject to review when the period ends

Check Yourself

Read through the questions below and check the ones that apply to you. This is not medical advice, but it can help you better understand your situation.

In the past month, I have spent more than the budget I set for myself.
I placed larger bets after losses in an attempt to win back what I had lost.
Gaming has interfered with work, studies, or family responsibilities.
I have hidden the truth about my gaming from family or friends.
I have spent time gaming to cope with stress or low mood.
I have tried to stop gaming but was unable to.
You're doing great! Your gaming habits appear to be under control at this point. Stay mindful and check in with yourself regularly.
Get Support. Some signs in your responses are worth paying attention to. Please contact us at support@citynow.net or use our cooling-off or self-exclusion tools.
Frequently Asked Questions

Responsible Gaming Q&A

No — self-exclusion keeps your account balance safe. Any unused balance can be withdrawn. Once the exclusion period ends, you will be able to access your account again.

No. While deposit limit reductions take effect immediately, requests to increase a limit only come into force after a 72-hour cooling period. This is designed to protect you from making impulsive decisions.

Family members can reach out to support@citynow.net to share their concerns. We handle all such information confidentially — verifying it carefully and, where necessary, speaking directly with the account holder to take appropriate action.

No. During a cooling-off period or self-exclusion, Citynow automatically suspends all promotional communications — including emails, SMS, and push notifications.

Absolutely not. Citynow strictly enforces an 18+ policy. Age is verified at registration, and government-issued ID may be requested in suspicious cases. Any account found to belong to a minor is closed immediately.

Yes, all of Citynow's responsible gaming tools are completely free. There are no charges for using any tool — whether it's deposit limits, session reminders, cooling-off, or self-exclusion.

Play Safe, Play Happy

Your safety at Citynow is our priority. Use our responsible gaming tools and enjoy the experience with peace of mind.

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