We understand how valuable your personal data is. At Citynow, every piece of your information is protected with rigorous security — not just as a promise, but as a core principle.
Last Updated: January 2026Every transaction and piece of personal information is protected with 256-bit SSL encryption. No outside party can access this data.
All data is stored on internationally certified secure servers. Multi-layer firewalls are in place to prevent unauthorized access.
Citynow never sells or rents your personal data. We do not share your information with third parties for marketing purposes.
Only the information necessary to provide our services is collected. No unnecessary or excessive data is ever requested.
Our systems are regularly tested by independent third-party security experts. Any vulnerabilities found are addressed immediately.
You can view, edit, or delete your data at any time. You have complete control over your information.
Citynow collects certain information necessary to create your account and provide our services. We believe in only taking what's needed — nothing more.
Citynow uses your data only for specific, legitimate purposes. We never use your information for anything else without your consent.
| Purpose | What Data Is Used | Legal Basis |
|---|---|---|
| Account Creation & Management | Name, Mobile, Email | Contract Performance |
| Age & Identity Verification (KYC) | NID, Date of Birth | Legal Obligation |
| Payment Processing | Mobile Banking Information | Contract Performance |
| Fraud Prevention | IP, Device, Transactions | Legitimate Interest |
| Customer Support | Contact Information, Account History | Contract Performance |
| Sending Promotional Offers | Email, Mobile | Consent (Opt-In) |
| Responsible Gaming Monitoring | Gaming Patterns | Legitimate Interest & Legal Obligation |
Citynow never sells your personal data or shares it with third parties for advertising purposes. However, there are specific circumstances where sharing data may be necessary.
Citynow's website and app use cookies and similar technologies to enhance your browsing experience and maintain site functionality.
You can delete or block cookies at any time through your browser settings. However, some features may not function properly if you do.
Citynow retains your data only for as long as necessary. We have no reason to keep it beyond that — and we don't.
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | For as long as the account remains active |
| Financial Transaction Records | 5 Years After Account Closure |
| KYC Documents | 5 Years After Account Closure |
| Customer Support Conversations | 1 Year |
| Log Files & IP Data | 90 Days |
| Marketing Cookies | 30 Days |
Once the retention period expires, data is securely deleted or fully anonymized.
You have full control over your data at Citynow. You can exercise any of the rights below at any time.
To exercise this right, email us at support@citynow.net. We typically respond within 7 business days.
Citynow uses industry-leading security technology to protect your data. Our security operates across multiple layers so that if one layer fails, the others continue to provide protection.
Citynow uses certain third-party services on its platform, such as payment gateways and game studios. These services operate under their own privacy policies.
Citynow is not responsible for how third-party services process data. That said, we only work with trusted, licensed partners.
Citynow is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from minors.
Citynow's Privacy Policy may be updated from time to time, as required by changes in law, the introduction of new services, or security improvements.
You can always confirm you have the latest version by checking the "Last Updated" date at the top of this page.
For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team. We take your message seriously and respond promptly.
Once a privacy complaint is submitted, we will provide an initial response within 72 hours and aim to deliver a full resolution within 30 days for more complex matters.
Your privacy is always protected at Citynow. Play with confidence — we've got you covered.